So since I have been running into difficulty compiling the survey I will be sending out to all Office Managers company-wide to assist with my project, I figured I would use this blog as an outlet to brainstorm questions.
The main purpose of the survey is to find out processes/resources/feedback.
Unfortunately I cannot make this survey anonymous because I may have to
contact the Office Manager at a later date for more information specific
to their site. I do not believe this will present an issue seeing that
I am not collecting any controversial data. Upper management is
already aware work coverage is a problem for our positions and has
requested I take this project on to resolve it.
1. Location of NCG site:
2. How long have you been employed as an Office Manager with NCG?
3. Do you feel you cannot take PTO due to there not being a set work coverage plan at your site?
I am asking this question mainly because I want to make sure it is a problem company-wide, not just regionally, etc. Just want to cover my bases.
4. Do you have an additional Office Manager at your site?
4a. If so, are they full time or part time?
5. How many employees total (supervisors, clinicians, office manager(s), site directors) are currently employed at your site?
6. Do you have a set list of tasks per every week day?
6a. If yes, please list those tasks (be as detailed as possible)
7. If you were out of the office an extended period of time (aside from billing) what tasks could not wait to be done upon your return?
8. Do you have anyone at your site that is knowledgeable enough to perform those tasks?
8a. If yes, please list who matched with which task they can execute.
9. Please give any suggestions/comments you feel could be useful in determining a streamline work coverage plan:
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