Week Five: Let's Get a Little Perspective, Shall We?

Since my last posting I have dispersed my finalized survey to all of the office managers within my company. Now...it's time to wait.  I gave them a 10 (business day) deadline and threw in the mention of those who choose to participate will be entered in a drawing for a gift card.   I have also sent out an inquiry to the site directors of each site (the site director position oversees/supervises the office manager).  It was during my weekly supervision that my own site director suggested I seek out the other site directors feedback as well, which I completely agreed with...and was kind of bothered I didn't think of it myself.  Hence the title of this blog, it's such a critical factor to inquire to all parties involved (or in fancy terms...the stakeholders)to seek out guidance/advice/suggestions, etc....you know what they say, "Great minds think for themselves" (NOT alike)...no matter how smart you are, you can't possibly think of everything.  Especially in performance improvement projects, and I even work in this company/in the position that the project focuses on.   

Week Four: Survey Rough Draft

So since I have been running into difficulty compiling the survey I will be sending out to all Office Managers company-wide to assist with my project, I figured I would use this blog as an outlet to brainstorm questions.

The main purpose of the survey is to find out processes/resources/feedback.
Unfortunately I cannot make this survey anonymous because I may have to contact the Office Manager at a later date for more information specific to their site.  I do not believe this will present an issue seeing that I am not collecting any controversial data.  Upper management is already aware work coverage is a problem for our positions and has requested I take this project on to resolve it.

1. Location of NCG site: 
2. How long have you been employed as an Office Manager with NCG?
3. Do you feel you cannot take PTO due to there not being a set work coverage plan at your site?
I am asking this question mainly because I want to make sure it is a problem company-wide, not just regionally, etc.  Just want to cover my bases.

4. Do you have an additional Office Manager at your site?
4a. If so, are they full time or part time?
5. How many employees total (supervisors, clinicians, office manager(s), site directors) are currently employed at your site?
6. Do you have a set list of tasks per every week day?
6a. If yes, please list those tasks (be as detailed as possible)
7. If you were out of the office an extended period of time (aside from billing) what tasks could not wait to be done upon your return?
8. Do you have anyone at your site that is knowledgeable enough to perform those tasks?
8a. If yes, please list who matched with which task they can execute.

9. Please give any suggestions/comments you feel could be useful in determining a streamline work coverage plan:

Week Three: Just Another Manic Monday

First I'd like to apologize for this blog not being posted by my typical Thursday deadline, last week was a bit hectic for me.  I left off with my work project still in the beginning phases and unfortunately it is still very much so in this phase.  I didn't make my qualtrics survey by the deadline I had set in my previous post but am giving myself until this Friday to have it complete.

On a more personal note I feel like I am running into a wall at my current job...maybe a better term for it would be I'm feeling burnt out?  I haven't taken a full week off since I began this job 4 years ago and just found out my study abroad trip has been canceled, which was kind of my "light at the end of the tunnel".  I think I am going to give myself a mini vacation (sooner rather than later) because at this point it is effecting my morale and overall work ethic.  I'm coming into the office late....I call out last minute, etc.  And believe me, I don't like this..it's not who I am: professionally or personally.

Anyway, this is going to be a short entry..but I will check back in Thursday.